Customer care
Returns, exchanges & cancellations
We want every piece to feel right. If it doesn't, here is exactly how we'll fix it.
7 days
to return or exchange
3 days
to report damage
6 hours
to cancel an order
Returns & exchanges
- You can ask for a return or exchange within 7 days of delivery.
- Items must be unused and unworn, with tags and original packaging intact.
- Get in touch with your order number and we'll confirm the return and share the return instructions.
- Once the piece reaches us and passes inspection, you can choose a replacement, a refund, or store credit.
Damaged or incorrect items
- If your order arrives damaged or isn't what you ordered, tell us within 3 days of delivery.
- Please share your order number and photos of the item and packaging. An unboxing video helps us resolve it faster.
- We'll send a replacement or a full refund, whichever you prefer.
Refunds
- Refunds are issued to your original payment method after the returned item has been received and checked.
- The refund covers the price of the product. Original shipping charges are not refundable, except when the item was damaged or incorrect.
- Your bank or payment provider may take a few working days to show the credit.
Cancellations
- You can cancel an order within 6 hours of placing it.
- If the order hasn't shipped yet, you get a full refund.
- If it has already shipped, the refund is the order amount less shipping charges, both outward and return.
How to reach us
- Email: avyaanjewellers92.5@gmail.com
- Phone: +91 88662 87082
Keep your order number handy. You can find it in My orders.